Cosmetics’ Refund Policy
Thank you for shopping with us! We want you to completely satisfied with your purchase, which is why we offer a straightforward return and refund policy for our cosmetics products.
If you are not entirely happy with your order, please reach out within 5 days of receipt to initiate the return process. Send an email with your name, the date in which you made your purchase, when you received the purchase, the reason for your return, and a copy of your receipt. No returns will be accepted without this process being completed.
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Your satisfaction is our priority, and we are here to assist you!
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Return Window:
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You may return unused and unopened products within 10 days of the original purchase date for a full refund.
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For hygiene reasons, we do not accept returns on opened or used cosmetics products.
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Conditions for Returns:
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To be eligible for a return, your item must be in its original condition, with all tags and packaging intact.
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Please include a copy of your order confirmation or proof of purchase with your return.
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Shipping costs for returns are the responsibility of the customer.
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Refunds:
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Once we receive your returned item and inspect it, we will notify you via email of the status of your refund.
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Refunds will be issued in a form of store credit within 7-10 business days.
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Sale items are final and not eligible for return or refund.
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Exchanges:
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For broken, damaged, or wrong products received.
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Must provide a picture of the broken, damaged, or wrong products received .
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Please provide proof of purchase with your exchange.
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Exceptions:
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We do not accept returns or offer refunds on items purchased through gift cards.
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We reserve the right to refuse returns that do not meet the requirements of this policy.
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at sugabellco@gmail.com or 839-232-9911.